This topic in the Support category inspired me to look into whether it is possible to link Jira tickets to Community topics. Specifically, whether it is possible for Jira to push a notification about a change in a particular ticket’s status to a particular Community topic. This would keep a Community user apprised on Project work being done to resolve an issue they’re interested in.
I did a bit of searching, and it seems possible to set up webhooks in JIRA that could do this, but I quickly got out of my depth in the descriptions. Does anyone have any experience with this kind of thing, and could comment on this thread re. feasibility, potential pitfalls, etc.?
I couldn’t find any examples of other people wanting this kind of Jira-to-Discourse connection, but there are examples of Discourse -to-Jira connections to enable the instantiation of Jira tickets from a Discourse topic (like this example). Our case of going from Jira to Discourse might have the same implementation solution as those examples (unsure). There are also third-party companies like Zapier that seem to enable this kind of integration, but at a cost – maybe worth it though.