Account login issues -- erase and start again?

Support Rubin Science Platform
#1

I think I have fallen into the same trap… I think my initial sign-up was with ORCID, and then I tried through the NOIRLab login, and it chokes and says something about duplicate accounts. Could you disable my accounts, and I can start over? I hadnt used the RSP accounts in a long time, and got familiar with a USDF linux account. But now I want to get back on…
Thanks for any help,

Abi

Stuck in a loop when trying to log into data.lsst.cloud
#2

I will say that NOIRLab access to the RSP has only been working for a very short time (there was a misconfiguration on the NOIRLab side) so you would never have signed up with NOIRLab originally. Starting again is a good plan and then adding the ORCiD as a secondary account.

#3

Did you try with ORCiD? If that works you can add your NOIRLab account after the fact.

#4

Hi Tim,

  YOu are exactly right.   I used ORCID originally because NOIRLab was not working...  Then I didint use RSP for a looong  while.  When I tried again right after the DP1 release,  I htink I tried first with the NOIRLab approach, which didnt work -- dug through my notes, and realized I had the login set with ORCID... but then it gave me the multiple account notice and it wont work.  So I am perfectly amenable to restartuing teh account from scratch.  Who can help erase the current account?

= Abi

#5

Hi @abi.saha, I’ve moved these responses from the solved topic to a new topic so that they don’t get missed.

In the system I can see that you have two accounts with two identity providers. Both use your email @noirlab.edu but do not appear to be linked to each other.

  1. Identity provider: Google. Username: abisaha. This account is approved and active and appears to have been so since May 2024.

  2. Identity provider: ORCID. Username: abisaha2. This account is not yet approved and it looks like the signup process was initiated Feb 2025.

Action item: If you confirm you can log in now with Google, we’ll just delete the ORCID-related pending account. Otherwise, if you wish, both can be expunged and you can start over with whatever identity provider you want.

#6

On be half of @abi.saha, I can confirm that he can log in with Google.

#7

@abi.saha please now also add you NOIRLab account as an alternative provider. After many months of back and forth we have finally managed to get the NOIRLab IT group to fix their side so that it is possible to use NOIRLab to log in to the RSP.