Support

Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). ALeRCE User support with the ALeRCE Alert Broker (alerce.science). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Preview 0 Ask questions and find information about Data Preview 0. Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3267	September 17, 2025
ALeRCE LSST services maintenance on April 16th 2026 ALeRCE	0	29	April 15, 2026
Fink_datatransfer is not downloading data Support fink	1	46	April 15, 2026
Updating RTN-011 for observing proposal calls Support	6	273	April 15, 2026
On-sky locations of Pre-LSST observations Data Products early-science	5	134	April 15, 2026
Are these track-like residuals expected in filtered Fink LSST alerts? Fink	5	174	April 14, 2026
Can the general public get access to the rubin data Support	1	80	April 14, 2026
Are comets in the alert stream? Support	5	309	April 11, 2026
Run Real Bogus Classifier (RBTransiNetTask) on RSP Rubin Science Platform	4	120	April 11, 2026
LSDB version for use in notebooks Support	4	148	April 10, 2026
Question regarding retrieving nongravitational acceleration parameters for Solar System objects Data Products solarsystem	5	212	April 9, 2026
Issue with onboarding "You do not have any current roles." Support	1	98	April 6, 2026
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	8	346	April 1, 2026
COmanage error during RSP signup Support	3	195	April 1, 2026
Issue with getting account approved Support	3	211	March 31, 2026
Query object not returning objects after March 10 Lasair	3	167	March 31, 2026
Need help logging into RSP Support	4	140	March 30, 2026
Releasing 3I/ATLAS FITS images/fits cutouts of 3I/ATLAS Data Products	4	356	March 28, 2026
Difficulty in completing registration in RSP Support	1	124	March 27, 2026
Linking login accounts for the RSP Rubin Science Platform	4	154	March 27, 2026
Missing Dataset on DRP re-run on a subset of data Data Products	0	128	March 26, 2026
Only Finding 3 dp1 Fields Data Products dp1	3	140	March 24, 2026
Adjusting skymap produced by makeDiscreteSkyMap.py Support	14	1388	March 21, 2026
API Token does not work Lasair	1	141	March 18, 2026
Possible issue with lite kafka stream Lasair	6	213	March 18, 2026
API Invalid when running pythin in google collab Lasair	1	143	March 18, 2026
Can APDB migration be parallelized for tables with tens of billions of rows? Support apdb	11	343	March 17, 2026
Prompt Product Database vs Alert Question Support	4	369	March 17, 2026
Extracting PSF for a single visits image at particular coordinates Support	2	204	March 15, 2026
How to do FGCM task in v24.0.0? Support	7	1717	March 13, 2026