Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3710	September 17, 2025
Diasources without any Source Support	0	58	September 4, 2026
How is bboxSize determined for alerts? Data Products	5	178	September 3, 2026
Vera C. Rubin Observatory Scheduler Reports not updating since 2026-07-27 Support scheduler	3	177	September 3, 2026
EDP2: blendedness is negative for ~85% of primary objects, and mostly unflagged Data Products	0	48	September 3, 2026
RSP account approval Support	3	102	September 1, 2026
Changing my institution in rsp account Support	4	146	August 31, 2026
Unable to access website or query objects Lasair	2	143	August 31, 2026
Creating a group with a shared folder on RSP Support rsp	2	116	August 29, 2026
Limiting magnitude of deep_coadd images Support science-pipelines , butler	2	130	August 28, 2026
Question about status of RSP account request Support	2	103	August 27, 2026
Account Request redux Support	2	139	August 27, 2026
RSP enrollment no roles assigned, CILogon identity already associated Rubin Science Platform	1	106	August 21, 2026
Error in DP2 cutouts tutorial Rubin Science Platform	5	181	August 20, 2026
In LSST SIM Data Release 2, why do some binary components have labels = -32768? Data Products	1	114	August 20, 2026
When will DP2 notebook tutorial 303 on galaxy shapes be released? Support	1	188	August 20, 2026
Error sharing notebooks in RSP "groups" Rubin Science Platform	2	136	August 20, 2026
Tract/patch overlay in Portal HiPS viewer? Rubin Science Platform	2	142	August 19, 2026
Sky-estimation box size used for DP2 deep coadds Data Products dp2	3	208	August 19, 2026
Issues querying LSST SSOs through alerce_client ALeRCE	1	203	August 19, 2026
LSST Jupyter Notebook Problem Support	3	194	August 19, 2026
Account request Support	1	120	August 18, 2026
Incompatible dimension universe versions - database universe (r30+) Data Products butler	5	190	August 17, 2026
Empty psfMagErr in objectForcedSource for DP2 Support dp2	3	171	August 17, 2026
ZTF alerts not in Lasair + sign up issue Lasair	3	302	August 17, 2026
Monster reference catalogue for DP2 LSSTCam calibration Support refcat , dp2	2	223	August 16, 2026
Scheme of the LSST Unique Identifier (Object ID) Support dm-policy , dp1 , objectid	3	551	August 13, 2026
Trifid Lagoon Dust Correction CMD Issues Data Products dp2	3	193	August 13, 2026
Issue with getting account approved Support	4	650	August 10, 2026
301.1. DP2 overview tutorial, cos(Dec) correction factor missing? Support	1	193	August 10, 2026