Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Preview 0 Ask questions and find information about Data Preview 0. UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3187	September 17, 2025
COmanage error during RSP signup Support	0	30	March 18, 2026
API Token does not work Lasair	1	45	March 18, 2026
Possible issue with lite kafka stream Lasair	6	93	March 18, 2026
API Invalid when running pythin in google collab Lasair	1	60	March 18, 2026
Can APDB migration be parallelized for tables with tens of billions of rows? Support apdb	11	264	March 17, 2026
Prompt Product Database vs Alert Question Support	4	281	March 17, 2026
Extracting PSF for a single visits image at particular coordinates Support	2	142	March 15, 2026
How to do FGCM task in v24.0.0? Support	7	1623	March 13, 2026
Issue downloading LSST alert light curves from Lasair API Lasair	3	132	March 13, 2026
Adding VISTA near-IR bands to Monster Support refcat	4	229	March 12, 2026
IceCube neutrino alert maps in Lasair Lasair neutrino	2	155	March 11, 2026
Gen3 DECam Calibration Support calibration	2	133	March 10, 2026
RSP account approval issues Support rsp	1	106	March 6, 2026
Lasair help email fail Lasair	1	90	March 6, 2026
Issue with getting account approved Support	2	110	March 5, 2026
Lasair query against diaSourcesList or equivalent Lasair	2	99	March 5, 2026
How do I use the image search (DP1 images) function? Rubin Science Platform	5	133	March 4, 2026
Vera Rubin Obervatory Powerpoint Presentation Overview? Support	2	137	March 4, 2026
Lasair Empty Exported Alert Packet Data Lasair	2	101	March 4, 2026
Lasair Login Error Lasair	2	94	March 2, 2026
Link to Alerce for diaObjects wrong? Lasair	3	109	March 2, 2026
Data Rights for non US Amateur Astronomers Support	2	193	March 2, 2026
Extracting summary data from Lasair without pulling all individual rows Lasair	1	97	March 2, 2026
Status of SNAPS and the Possiblity Rubin Assembly for the SNAPS broker? Support brokers	4	159	February 27, 2026
TypeError: 'Sentinel' object is not iterable when running butler query commands in r29.2.0 (RSP Build 2630) Support butler	7	152	February 27, 2026
MakeDirectWarpTask.run modifies input sky_map object in place (unexpected side effect on sky_info.bbox) Support	2	123	February 26, 2026
Does Lasair provide and store cutouts for all alerts, including past ones? Lasair	7	593	February 26, 2026
Invalid cutout FITS files? Lasair	2	168	February 26, 2026
Jump1 and Jump2 for flux dips? Lasair	3	156	February 26, 2026