Support

Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). ALeRCE User support with the ALeRCE Alert Broker (alerce.science). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3612	September 17, 2025
Activated Account not allowing me to access RSP Portal Rubin Science Platform	1	41	July 25, 2026
Help for old HeliolinC2 Support	0	37	July 25, 2026
Add some information about the template tier in the Rubin Scheduler to the Survey Strategy Website Support documentation	3	107	July 24, 2026
Ingest uint64 image data into Gen3 butler Support butler , idac , dk-idac	4	126	July 22, 2026
ZTF alerts not in Lasair + sign up issue Lasair	0	78	July 21, 2026
DP2 timeline after publication/release Data Products dp2	4	419	July 18, 2026
diaObject summary stats are only provided for the observed filter Data Products alert	7	557	July 18, 2026
UK IDAC planned maintenance Monday 20th July UK IDAC	0	67	July 17, 2026
ObjectID missing in DP1 Source tables? Data Products objectid , dp1 , dp2 , source-table	2	261	July 15, 2026
Mean effective aperture in key numbers Support web	3	211	July 14, 2026
Tutorial How_to_use_RSP_tools/101_Alert_archive/101_1_Alert_retrieval, missing file /etc/nublado/discovery/v1.json Rubin Science Platform	4	274	July 14, 2026
Clarification about LSST alert astrometric uncertainties for ADES export Fink	3	301	July 13, 2026
UK IDAC RSP test authentication and authorisation upgrade UK IDAC	0	106	July 13, 2026
Link to the Data Rights page automatically loads mid page Support	3	212	July 13, 2026
Cataloging issues with Rubin in 47 Tuc Support dp1	4	294	July 13, 2026
Very simple filter matches real objects but incremental matches aren't delivered via Kafka Lasair	2	190	July 12, 2026
Major planet alerts Support alert , solarsystem , solar-system	5	348	July 9, 2026
How to change email address for Slack, CDB Support	3	292	July 9, 2026
Finding Rising SN Lasair	1	185	July 9, 2026
Very approximate size of DP2 Data Products dp2	5	1561	July 9, 2026
Public data release of DP2 data (IDACs or else) Data Products public-data-release , dp2	3	220	July 9, 2026
Is diaForcedSourceId available in DP2? Support	2	206	July 8, 2026
ALeRCE LSST and ZTF services maintenance on July 2 2026 ALeRCE	1	212	July 2, 2026
Trouble logging in to RSP Support	6	168	July 2, 2026
Source catalog in the PPDB? Data Products	5	146	July 2, 2026
Change request for Solar System association prompt products documentation Support	3	167	July 1, 2026
Trouble in loggin in to RSP Support account , rsp , rsp-portal	9	543	July 1, 2026
ALeRCE direct database access is being retired, please switch to TAP ALeRCE	0	183	June 30, 2026
VISTA availability Data Products	2	248	June 30, 2026