About the Support category

Ask questions and get help using the Rubin data, software, and services.

Everyone is encouraged to post new topics to ask questions, and to contribute answers and advice where possible.

All levels of questions, from beginner to advanced, are welcome here.

Tips

Mark questions as answered

Once your question is answered, please mark the post that helped you. Look for the checkbox icon below the post’s content. See the topic on How to mark a solution.

Search before you ask

Use the site’s search feature (the magnifying glass icon in the top menu) to look for posts related to your question before creating a new topic. Browsing the tags might also help you find what you want quickly.

New to community.lsst.org?

We’ve put together a series of help documents to get you started. Browse the ‘forum-howto’ tag. Useful topics include:

Feel free to ask a question in the Meta category if you still need help.

Hello,

My name is Patricia Iglesias, and I work at the Instituto de Astrofísica de Canarias. I should have data rights. I tried to register a few months ago, but it looks like it was pending approval. Now, I am still in the same situation, so I don’t think it’s just a matter of time. I received the following output:

The identifier “http://cilogon.org/serverE/users/381362” is not registered. If your request for enrollment is still being processed, you will not be able to login until it is approved. Please contact an administrator for assistance.

while trying to register. Could you help me getting my account on the RSP? Thanks.