My RSP account was approved on Mar 26, 2026, but as DP2 is around the corner, I cannot access the Rubin Access Portal. How can I recover my account?
To help us figure out what’s going on, could you provide a little more information, please?
What is the email address that is associated with your account?
What exactly happens when you try to log in to the RSP? Are there error messages? (You can provide screenshots if that has more info.)
If you are uncomfortable sharing this info in this public thread, feel free to send me a direct message here in the Forum.
Hi Jeff,
My request for RSP registration was approved today, but when I try to log in, I get the error below:
Canonical EmailAddress match type found more than one matching record
I have also attached a screenshot of the error screen.
I am a researcher at University of Victoria, Victoria, BC Canada. The institutional email address I used for the registration is karun@uvic.ca
Thanks for your help
Karun
Hi Karun, indeed you’ve got two accounts at the moment. No worries, not a super-rare situation and easy to fix.
Account 1. Created June 2024. Username karun. Both your gmail and uvic email addresses, and Google as the identity provider.
Account 2. Created today. Username karuntg. Just your uvic email address, and ORCID as your identity provider.
Provided that you still have you Google account, my recommendation is that we expunge the new account and you can continue with your older account. Confirm if that option is ok to try?
Hi Melissa,
Thanks for this prompt reply, much appreciated. Of course, pls delete the recent one with Orcid, I do have my Google account and can use that as the identity provider (sorry, I had forgotten about that account).
BTW, I also contacted UVic helpdesk, and they have set up my research affiliate status with them too. So I could use UVic as my identity provider and my UVic email address, if that would make things seamless? Either Google or UVic is fine by me, and I will go with whatever you advise.
Great conference, well done with all the organization. Where are the recorded talks archived? I have been missing quite a bit of the content due to summer camp drop offs and pick ups. Will be great to catch up with those presentations at some point.
Thx
karun
Hi Karun,
The new RSP account with ORCID has been expunged. You should now be able to log in at data.lsst.cloud using Google as your identity provider – let me know if access remains an issue? And, you can add your ORCID and UVic as secondary identities to your existing account, and then choose any of them at the time of login to access your one RSP account. It is recommended to have at least one secondary identity.
Instructions:
For the Rubin Community Workshop, all the recordings will be posted on the session pages. Some are already up, for example the Monday Plenary. The rest should be up by next week. You do have to be logged in to the website to see the recordings.
I think the above will solve the original issue so I’m going to mark this reply as the solution, but if you still have login issues, just unmark and follow up in this topic thread and we’ll get it sorted.
Hi Melissa,
Thanks on both counts. I am able to log in without issue now. I will add the other providers soon, thanks for the instructions.
Thanks much
karun
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