Dear CST team,
I get this error, which ask me to contact the admin, when trying to log into RSP
Please let me know how to navigate this.
Thank you,
Tianqing Zhang
University of Pittsburgh
Hi TQ, I can see you’ve got a few accounts in the RSP. The one that is Active uses NCSA as your identity provider, you should be able to log in to that one. There is another, marked as a Duplicate, that uses Carnegie Mellon as the identity provider. And a third which has a status of Pending that uses U. Pitt as your identity provider - that one you wouldn’t be able to log in to yet, until it is approved. Can you report back on which one is not working, which account you’d like to keep and which we could maybe expunge (if any)? We’ll help get you sorted.