Hello, I am having trouble using both the UI assisted as well as ADQL based query systems on my RSP Portal aspect. I have tried making smaller and larger queries, and even tried the examples. It just keeps doing this on my results page:
I’m not sure what’s going wrong, but I’m based in Warsaw and I’ve been having this issue for the last 3 days or so. My colleague based in India was temporarily having this issue a few days back but it has since resolved itself for him, but not for me. Thank you in advance for your help!
What is your RSP username and what is the ADQL of the query you are attempting? You can direct message me this information if you prefer, or you can answer here.
Since @frossie kindly took this request offline, I’ll mark Frossie’s response as the solution (thank you!). @nandinihazra, please feel free to open a new topic if you run into any other issues.
Hi @galaxyumi331 that was not the solution I just collected the user’s information privately but I will be posting back to this thread when I know what the answer is.
Okay Nandini, this has been a bit tricky to nail down.
Could you please do any ADQL query in the portal with the form
SELECT 'HAZRAPORTAL', coord_dec,coord_ra
FROM dp1.Object
WHERE CONTAINS(POINT('ICRS', coord_ra, coord_dec),CIRCLE('ICRS', 53.01, -28.35, 0.0028))=1
To be clear the purpose is to insert a unique string (‘HAZRAPORTAL’) in our logs so we can more easily identify the queries that you are making that are originating from the portal specifically. The query you actually perform does not matter.
(it’s also possible that it might just work now because of something else we did, let us know either way)
Hi Frossie, I have just now run the query you gave me. And your intervention seems to have worked because I ran one of my previous queries again and it now went through and worked as expected!
Thank you so much and if possible I’d be very grateful to know in case I did something wrong or broke things inadvertently so I can avoid doing that in future.
Okay I am glad it’s working now for you. It was nothing you did. For some reason one of the instances of the portal (the one that was handling your session) stopped responding in a very quiet and non-obvious way. I kicked it while looking into your issue. Our portal developers are looking into addressing the underlying bug.
When I was testing it, my requests were attaching to a different instance and this is why it was working for me.
I am really sorry for the inconvenience and thank you very much for taking the time to report the problem.
I just collected the user’s information privately but I will be posting back to this thread when I know what the answer is.