Hello – I don’t know why that would be happening, but I suggest trying a different browser or perhaps a different identity provider (you could maybe try it in incognito mode, or after clearing cookies first, too). The CILogon system is a third-party authentication service that we (Rubin) have no control over, so if there is truly a bug, it’s likely something that would need fixing on their end.
We are unable to simply create the petition for you. Let us know if you can’t get it to work using my suggestions from above, and we can try to debug in more detail. Best of luck!
Hi Thierry, I checked our user accounts system and it’s not a bug – the reason you cannot log in to data.lsst.cloud is that your account has not yet been approved, because Rubin staff could not verify your Rubin data rights based on your account information. I can see in the system that on Apr 17 2026, Rubin staff member Heather Shaughnessy sent you an email with the subject “Confirming your data rights for the Rubin Science Platform”. The easiest way forward is to look for that in your spam filter, and respond to Heather. I will send a copy to your email now as well.
I’m going to mark this reply post as the solution for this topic, because we’ll continue on by email, but please don’t hesitate to unmark the solution and continue posting or to create new topics anytime.