Self Signup With Approval issue

Support
#1

Hi! I have received en email confirming that my Rubin Science Platform account has been approved. However, every time I try o enter, I am asked for " Self Signup With Approval". I go on and I get the error “http://cilogon.org/serverE/users/334425” is already associated with CILogon OIDC Claims". I am just able to see my groups but cannot access the portal.

#2

Hi @ggolini . It appears you have accidentally made two RSP accounts. One is active, and uses IAC - Instituto Astrofí­sico de Canarias as the identity provider. If you try to log in using IAC as your identity provider, it should work. The other is not yet active and uses ORCID as your identity provider. Do not try to use ORCID to log in.

Please respond here to confirm that you can log in with IAC? After that, I will expunge the additional ORCID account, so that you can later add ORCID as a second identity provider on your one account.

#3

I confirm I can log in correctly if I use the IAC as identity provider! I can now access the data. Thanks a lot for the help.

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