Hi. I registered for an account using zoltan@astro.columbia.edu, and received approval from registry@cilogon.org on Oct.22, 2025. This account is also linked to my ORCID ID. However, I am no longer able to access the platform – when I try to log in it asks me to register again – but of course when I tried to do that, it says the username “zhaiman” is already taken – so I did not complete the new registration.
I saw others had similar issues which got resolved - could you help ? Thank you!
Hi @zh2007 , thanks for reporting this issue. I can see your Rubin Science Platform account for data.lsst.cloud has a status of Active. It is not linked to ORCID, but rather you’ve used ACCESS as your identity provider. You should be able to log in with ACCESS. Then, it is recommended to link additional identities (e.g., ORCID) so you can log in with them instead.
I’m going to mark this response as the solution because I think using ACCESS will fix things for you, but if it doesn’t, just unmark it and we’ll continue to help, thanks!