To ask a question or get help with any aspect of Rubin Observatory, create a new Topic in the Support category or any of the Support subcategories.
Stay on-topic within a Topic post. Questions unrelated to the Topic title should be asked in a separate Topic, no matter how small they seem! This greatly helps Rubin staff to ensure no question goes unanswered.
Include the following details, as many as possible:
- the URL, browser type, RSP Aspect, and code package versions
- a description of the steps to recreate an error
- inputs such as tables queried, search terms,
dataId, ADQL, configuration parameters - expected output or behavior of the tool or code
- actual output, including specific error messages
- copy-pasted code blocks and screenshots to illustrate inputs and outputs
- the big-picture goal of what you’re trying to achieve, for context
Mark a reply as the solution. It might take some back-and-forth discussion to fully answer the question. Help out by responding to reply posts in the Topic, and then choose the most appropriate response to mark as the solution.
Only the Support category is monitored by Rubin staff, and Q&A is the sole purpose of this category. (The Science category is for open-ended scientific discussions among Rubin users).
Off-topic questions, or questions asked as a reply post in a solved Topic, run the risk of being missed - it is better to create a new Topic for new questions. If they are seen, Rubin staff might move them to a new Topic to ensure that all questions receive a solution and are not lost.
See also how to ask a question confidentially and how to format a post (e.g., math, code blocks, images).