Support

Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	2891	September 17, 2025
Lost access to RSP account Support	3	55	November 21, 2025
DP1 Tutorial 103.4 missing import Support	1	17	November 21, 2025
Installing c++ code Support	3	51	November 20, 2025
What is the DDF area corresponding to the MAF QSONumberCountsMetric Support opsim , maf , ddf	3	187	November 20, 2025
DALServiceError with DP1 TAP queries Rubin Science Platform	2	27	November 20, 2025
DP1 TAP query on RSP - DALServiceError: 401 Client Error: Unauthorized for url: https://data.lsst.cloud/api/tap/async Rubin Science Platform	6	153	November 20, 2025
Help needed to complete RSP registration Support	1	40	November 19, 2025
Help needed for RSP Log in Rubin Science Platform	3	49	November 18, 2025
UK IDAC Upgrades 18th Nov 2025 UK IDAC	0	41	November 17, 2025
Saving strings/objects in TAP results to FITS Rubin Science Platform	10	281	November 14, 2025
Collaboration with non-data-rights holders on statistical algorithm development Support	1	80	November 14, 2025
Saving image data to local computer Data Products	6	173	November 13, 2025
How are DIAObjects created? Support	2	81	November 11, 2025
504 Gateway Time-out when rerunning a watchlist Lasair	9	276	November 11, 2025
Release of Data Products associated with First Look event Data Products	3	183	November 10, 2025
Question regarding Solar System Processing Pipeline and HelioLinC3D Support solar-system , heliolinc3d	4	210	November 10, 2025
Public or updated timeline for PPDB? Data Products	3	238	November 6, 2025
RSP Notebooks unavailable UK IDAC outage	0	81	November 6, 2025
Anomalies in DP1 right ascension errors? Support	3	263	November 6, 2025
lsst::pex::exceptions::RuntimeError: 'WCS does not have an attached FITS approximation.' Support firefly , wcs	6	143	November 5, 2025
Rubin Observatory lightcurve plotting style guide Support	2	140	November 5, 2025
Problem with Getting started tutorial part 6 "forced photometry" Support photometry	3	369	November 5, 2025
UK IDAC Planned Maintenance November 4th 2025 UK IDAC maintenance	2	120	November 4, 2025
Will the Vera Rubin telescope measure Hubbles Constant? Support	2	128	November 3, 2025
Source injection with modified PSF Rubin Science Platform psf , source-injection	7	140	November 3, 2025
Filter not returning candidates since update Lasair	2	234	November 2, 2025
No Response about RSP Account verification. Support	2	176	October 30, 2025
TAP timeout: is the service down? Support	3	116	October 30, 2025
How is the DiaSource snr computed and is the field documentation incorrect? Support	2	167	October 28, 2025