Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3289	September 17, 2025
Rubin Science Platform Account Support	3	151	April 24, 2026
Galaxy effective radius in DP1 Support dp1	5	135	April 24, 2026
Missing Dataset on DRP re-run on a subset of data Data Products	1	186	April 23, 2026
Meaning of `g_psfFluxSigma` Lasair	2	91	April 23, 2026
UK IDAC affected by external DNS issue UK IDAC	1	97	April 23, 2026
Difference between `objects_ext.r_psfFluxNdata` and `objects.nrSources` Lasair	2	132	April 20, 2026
How to query number of sources per detector? Support	1	124	April 20, 2026
ALeRCE LSST services maintenance on April 16th 2026 ALeRCE	1	146	April 16, 2026
On-sky locations of Pre-LSST observations Data Products early-science	8	284	April 16, 2026
Fink_datatransfer is not downloading data Support fink	2	138	April 16, 2026
Size of "apFlux" from the Prompt processing DIASource table Data Products dpdd	1	105	April 16, 2026
Updating Kafka stream to include full alert Lasair	3	132	April 16, 2026
Qserv TAP on UK RSP downtime - 11am 16th April UK IDAC	1	94	April 16, 2026
Updating RTN-011 for observing proposal calls Support	6	330	April 15, 2026
Are these track-like residuals expected in filtered Fink LSST alerts? Fink	5	255	April 14, 2026
Can the general public get access to the rubin data Support	1	129	April 14, 2026
Are comets in the alert stream? Support	5	362	April 11, 2026
Run Real Bogus Classifier (RBTransiNetTask) on RSP Rubin Science Platform	4	160	April 11, 2026
LSDB version for use in notebooks Support	4	191	April 10, 2026
Question regarding retrieving nongravitational acceleration parameters for Solar System objects Data Products solarsystem	5	256	April 9, 2026
Issue with onboarding "You do not have any current roles." Support	1	135	April 6, 2026
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	8	385	April 1, 2026
COmanage error during RSP signup Support	3	230	April 1, 2026
Issue with getting account approved Support	3	241	March 31, 2026
Query object not returning objects after March 10 Lasair	3	205	March 31, 2026
Need help logging into RSP Support	4	166	March 30, 2026
Releasing 3I/ATLAS FITS images/fits cutouts of 3I/ATLAS Data Products	4	415	March 28, 2026
Difficulty in completing registration in RSP Support	1	147	March 27, 2026
Linking login accounts for the RSP Rubin Science Platform	4	182	March 27, 2026