Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3220	September 17, 2025
Query object not returning objects after March 10 Lasair	2	21	March 30, 2026
Updating RTN-011 for observing proposal calls Support	3	159	March 30, 2026
Need help logging into RSP Support	4	70	March 30, 2026
Releasing 3I/ATLAS FITS images/fits cutouts of 3I/ATLAS Data Products	4	244	March 28, 2026
Difficulty in completing registration in RSP Support	1	67	March 27, 2026
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	6	227	March 27, 2026
Linking login accounts for the RSP Rubin Science Platform	4	82	March 27, 2026
Missing Dataset on DRP re-run on a subset of data Data Products	0	74	March 26, 2026
Are comets in the alert stream? Support	0	109	March 26, 2026
Only Finding 3 dp1 Fields Data Products dp1	3	94	March 24, 2026
Adjusting skymap produced by makeDiscreteSkyMap.py Support	14	1354	March 21, 2026
COmanage error during RSP signup Support	1	108	March 21, 2026
API Token does not work Lasair	1	104	March 18, 2026
Possible issue with lite kafka stream Lasair	6	158	March 18, 2026
API Invalid when running pythin in google collab Lasair	1	113	March 18, 2026
Can APDB migration be parallelized for tables with tens of billions of rows? Support apdb	11	294	March 17, 2026
Prompt Product Database vs Alert Question Support	4	323	March 17, 2026
Extracting PSF for a single visits image at particular coordinates Support	2	177	March 15, 2026
How to do FGCM task in v24.0.0? Support	7	1664	March 13, 2026
Issue downloading LSST alert light curves from Lasair API Lasair	3	176	March 13, 2026
Adding VISTA near-IR bands to Monster Support refcat	4	263	March 12, 2026
IceCube neutrino alert maps in Lasair Lasair neutrino	2	205	March 11, 2026
Gen3 DECam Calibration Support calibration	2	163	March 10, 2026
RSP account approval issues Support rsp	1	128	March 6, 2026
Lasair help email fail Lasair	1	116	March 6, 2026
Issue with getting account approved Support	2	136	March 5, 2026
Lasair query against diaSourcesList or equivalent Lasair	2	124	March 5, 2026
How do I use the image search (DP1 images) function? Rubin Science Platform	5	161	March 4, 2026
Vera Rubin Obervatory Powerpoint Presentation Overview? Support	2	158	March 4, 2026