Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3206	September 17, 2025
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	6	158	March 27, 2026
Missing Dataset on DRP re-run on a subset of data Data Products	0	35	March 26, 2026
Releasing 3I/ATLAS FITS images/fits cutouts of 3I/ATLAS Data Products	2	140	March 26, 2026
Are comets in the alert stream? Support	0	39	March 26, 2026
Linking login accounts for the RSP Rubin Science Platform	1	34	March 26, 2026
Only Finding 3 dp1 Fields Data Products dp1	3	67	March 24, 2026
Adjusting skymap produced by makeDiscreteSkyMap.py Support	14	1336	March 21, 2026
COmanage error during RSP signup Support	1	89	March 21, 2026
Updating RTN-011 for observing proposal calls Support	2	126	March 21, 2026
API Token does not work Lasair	1	84	March 18, 2026
Possible issue with lite kafka stream Lasair	6	138	March 18, 2026
API Invalid when running pythin in google collab Lasair	1	96	March 18, 2026
Can APDB migration be parallelized for tables with tens of billions of rows? Support apdb	11	283	March 17, 2026
Prompt Product Database vs Alert Question Support	4	311	March 17, 2026
Extracting PSF for a single visits image at particular coordinates Support	2	170	March 15, 2026
How to do FGCM task in v24.0.0? Support	7	1656	March 13, 2026
Issue downloading LSST alert light curves from Lasair API Lasair	3	161	March 13, 2026
Adding VISTA near-IR bands to Monster Support refcat	4	251	March 12, 2026
IceCube neutrino alert maps in Lasair Lasair neutrino	2	180	March 11, 2026
Gen3 DECam Calibration Support calibration	2	153	March 10, 2026
RSP account approval issues Support rsp	1	119	March 6, 2026
Lasair help email fail Lasair	1	105	March 6, 2026
Issue with getting account approved Support	2	125	March 5, 2026
Lasair query against diaSourcesList or equivalent Lasair	2	113	March 5, 2026
How do I use the image search (DP1 images) function? Rubin Science Platform	5	150	March 4, 2026
Vera Rubin Obervatory Powerpoint Presentation Overview? Support	2	146	March 4, 2026
Lasair Empty Exported Alert Packet Data Lasair	2	115	March 4, 2026
Lasair Login Error Lasair	2	106	March 2, 2026
Link to Alerce for diaObjects wrong? Lasair	3	127	March 2, 2026