Support

Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	0	2500	August 6, 2015
Shutter duration and reference clock? Camera	1	18	July 15, 2025
Stuck in a loop when trying to log into data.lsst.cloud Support	12	85	July 15, 2025
Loading DP0.2 images with Datalink on tutorial Data Products	0	8	July 15, 2025
Would it be possible to create bibtex citations for DP1 & DP1 technote/paper? Data Products dp1 , documentation	1	11	July 15, 2025
Can not query the dp1.Object detail even if I can query the tap_schema Data Preview 0 dp1	4	67	July 15, 2025
Transforming TESS fluxes to LSST fluxes Support	9	337	July 15, 2025
User table error (table does not exist errno: 1146) Support	3	45	July 14, 2025
Enrollment/Role Issue After Login – “You do not have any current roles” Support	4	43	July 14, 2025
Acknowledgement of the LSST TRILEGAL Sim that is housed in Astro Lab Support	0	30	July 14, 2025
Unable to sign in Rubin Science Platform	2	53	July 14, 2025
Mixed accounts - login issue Support	7	53	July 11, 2025
Timeout error with user table crossmatch Rubin Science Platform	20	188	July 11, 2025
RSP accounts for summer students Rubin Science Platform	1	33	July 10, 2025
RSP Portal Tutorials Rubin Science Platform	1	36	July 10, 2025
makeDirectWarp issue Support	3	61	July 10, 2025
Unable to create account for upcoming Data Academy Support	8	127	July 9, 2025
How long are Data Academy Videos going to say online? Support	3	74	July 9, 2025
DALQueryError: Query Error: ConnectTimeout Rubin Science Platform dp1	4	48	July 8, 2025
DP1 objects: new vs identified in previous catalogs Support catalogs	2	225	July 8, 2025
Issues with injected_finalVisitSummary on DRP-Prod pipeline Support	1	58	July 8, 2025
Jupyterlab not opening Support	7	127	July 8, 2025
Unable to login (stuck in loop) Support	3	37	July 8, 2025
Registration Issue Support	1	46	July 7, 2025
Problem with coverage map from catalog in the RSP firefly Support firefly , rsp , dp1	1	61	July 7, 2025
How to handle connection abortion for job.fetch_result().to_table() Rubin Science Platform	11	152	July 7, 2025
New RSP account not working yet Support	3	64	July 7, 2025
Heads up: Monday 2025-07-07 most Rubin data inaccessible Support	0	57	July 4, 2025
Issues with Image Subtraction Support dp1	12	177	July 4, 2025
Making coadd of difference images Support imagedifference , coadd	4	269	July 4, 2025