Support

Fink User support with the Fink Alert Broker (fink-broker.org). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	0	2484	August 6, 2015
Unable to login (stuck in loop) Support	2	6	July 8, 2025
Stuck in a loop when trying to log into data.lsst.cloud Support	4	24	July 8, 2025
Jupyterlab not opening Support	6	89	July 8, 2025
Registration Issue Support	1	29	July 7, 2025
Problem with coverage map from catalog in the RSP firefly Support firefly , rsp , dp1	1	41	July 7, 2025
How to handle connection abortion for job.fetch_result().to_table() Rubin Science Platform	11	119	July 7, 2025
New RSP account not working yet Support	3	46	July 7, 2025
Unable to create account for upcoming Data Academy Support	7	106	July 7, 2025
Unable to sign in Rubin Science Platform	1	38	July 7, 2025
Timeout error with user table crossmatch Rubin Science Platform	6	63	July 5, 2025
Heads up: Monday 2025-07-07 most Rubin data inaccessible Support	0	47	July 4, 2025
Issues with Image Subtraction Support dp1	12	150	July 4, 2025
Making coadd of difference images Support imagedifference , coadd	4	251	July 4, 2025
Issues with injected_finalVisitSummary on DRP-Prod pipeline Support	0	27	July 3, 2025
Cross-matching external catalogs by coordinate Rubin Science Platform	8	132	July 3, 2025
Confusion about number of psfFlux values in r band in ForcedSourceOnDiaObject verus r_psfFluxNdata in DiaObject Rubin Science Platform	3	50	July 3, 2025
Planned upgrades for Weds 9th July UK IDAC	0	41	July 3, 2025
DALQueryError: Query Error: Qserv request failed: error: Support dp1	8	104	July 3, 2025
Transforming TESS fluxes to LSST fluxes Support	8	318	July 2, 2025
URL to access images via SIA Data Products	4	47	July 2, 2025
Is star/galaxy/QSO separation available in the DP1 Object table? Data Products	2	46	July 2, 2025
Problem with notebook aspect in RSP Support rsp	3	58	July 2, 2025
Account approval to access data Support	3	41	July 2, 2025
Account approval Support	7	69	July 2, 2025
Data Rights implication for AI Models Support	1	70	July 2, 2025
UKIDAC RSP Upgrades today 16:00-19:00 BST UK IDAC maintenance	0	27	July 2, 2025
Notebook Aspect of RSP running in degraded mode due to storage issue, after the DP1 release Support	4	61	July 2, 2025
RuntimeError: Failed to process string with tex because latex could not be found Rubin Science Platform latex	5	71	July 2, 2025
Typo in email in step 5: Onboarding flow Rubin Science Platform	3	38	July 1, 2025