Support

Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. Fink User support with the Fink Alert Broker (fink-broker.org). Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	0	2534	August 6, 2015
Launching notebook (nublado) gives 500 Internal Server Error Rubin Science Platform nublado	2	40	August 1, 2025
Access to Rubin Science Platform Support	0	16	August 1, 2025
Incorrect WCS returned by getWcs().getFitsMetadata() for cutouts? Support wcs , cutout	2	35	August 1, 2025
How to de-redden forced source on dia objects Data Preview 0	2	40	July 31, 2025
Space Domain Awareness Data Products	4	121	July 31, 2025
Generating custom catalogs from a small set of visit images and their templates Support	3	54	July 31, 2025
Disk quota exceeded "Abnormal Lab Start" popup within RSP Rubin Science Platform	2	20	July 31, 2025
Notebook Aspect of RSP running in degraded mode due to storage issue, after the DP1 release Support	5	117	July 31, 2025
Best way to warp a PSF to match a warped image? Support psf	2	49	July 31, 2025
DP1 Deblended Object Footprints Support deblender , dp1	3	50	July 30, 2025
AP Pipe access on RSP Support	1	31	July 29, 2025
Custom "patchy" RefCats for CalibrateImage Support refcat , butler , calibration , obs_nickel	2	47	July 29, 2025
Disk quota exceeded by custom coadds Rubin Science Platform dp1	1	43	July 28, 2025
Connection timeout error with DP0.2 tutorial notebook 14 Data Preview 0	2	51	July 28, 2025
Shutter duration and reference clock? Camera	7	120	July 28, 2025
Outlier magnitudes in the Solar System First Look MPC Reported Detections Data Products solarsystem	2	81	July 28, 2025
Are Opsim database files available at RSP? Rubin Science Platform opsim	2	65	July 27, 2025
Access to the sky viewer science data Data Products dp1	2	66	July 27, 2025
Fix for duplicated rows in cross-match between SSSource and diaSource for tutorial notebook 201_8 Support solarsystem , tutorials	2	44	July 24, 2025
Problem with coverage map from catalog in the RSP firefly Support firefly , rsp , dp1	3	114	July 24, 2025
500 Internal Server Error on UK RSP Rubin Science Platform	1	62	July 23, 2025
Filter boundaries as intended in the LSE-30 requirement document Camera filter , requirements	2	48	July 23, 2025
An introduction to Fink Fink brokers , fink , documentation What is Fink? Fink is an astronomical alert broker that serves as an intermediary between alert issuers and the scientific community analyzing the alert data. It provides services designed to assist scientists in effici…	1	81	July 23, 2025
Obtaining RSP account Rubin Science Platform	8	109	July 21, 2025
DP02_13a_Image_Cutout_SciDemo.ipynb fails to return results for cutout query Support dp0	4	53	July 21, 2025
What exposure times are capable with LSSTCam? Support	6	565	July 21, 2025
Cutout types in alerts? Data Products	7	113	July 21, 2025
Duplicate forcedSourceOnDiaObjectID in DP1 (Butler Parquet, Butler SQL, HATS) Support dia , dm-dia , dp1	3	113	July 21, 2025
Transforming TESS fluxes to LSST fluxes Support	11	393	July 18, 2025