Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Preview 0 Ask questions and find information about Data Preview 0. Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3748	September 17, 2025
Mask for chip edges? Support	1	25	September 21, 2026
WCS headers available for a single exposure (calexp)? Support wcs-calexp	5	89	September 21, 2026
How to determine when to use trailFlux versus psfFlux for Solar System objects? Data Products edp2	3	85	September 21, 2026
Status of the Solar System Processing Searches of Pre-LSST Data/DP2 Data Data Products	4	140	September 21, 2026
Account Approval Inquiry and Assistance Support	0	28	September 21, 2026
Account stuck 24hrs - Self Signup blank page after BEGIN (coef:6) - IRIS student Support	0	28	September 21, 2026
General questions on DP2 bandpasses Data Products dp2	0	29	September 21, 2026
Slow Solar System query Data Products dp2 , edp2	15	371	September 20, 2026
How to tell if the zeropoints are calculated incorrectly (due to clouds or something else)? Data Products dp2 , edp2	4	175	September 19, 2026
DP2 photometry for AGN Support agnsc , dp2	9	306	September 18, 2026
DP2 coadd sigma and PSF extraction Data Products dp2	2	106	September 17, 2026
EDP2: blendedness is negative for ~85% of primary objects, and mostly unflagged Data Products	5	218	September 17, 2026
UK IDAC Downtime (14th--16th September, plus at risk during 17th--18th September) UK IDAC	2	167	September 17, 2026
Efficiently Switching Between DP1 and DP2 Pipeline Versions Support	9	345	September 17, 2026
Changing my institution in rsp account Support	5	225	September 16, 2026
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	9	915	September 15, 2026
ALeRCE LSST stamp classifier tags quasars as variable stars ALeRCE	4	263	September 15, 2026
Table upload of objectId on RSP problem Rubin Science Platform	3	189	September 14, 2026
Empty psfMagErr in objectForcedSource for DP2 Support dp2	4	247	September 14, 2026
Data rights request — multiband light-curve anomaly search (existing RSP account) Support	1	114	September 10, 2026
diaObject summary stats are only provided for the observed filter Data Products alert	8	751	September 10, 2026
Sky-estimation box size used for DP2 deep coadds Data Products dp2	4	278	September 10, 2026
Diasources without any Source Support	6	213	September 8, 2026
Account Approval Help Support account	8	193	September 8, 2026
How is bboxSize determined for alerts? Data Products	6	273	September 8, 2026
Saturation limits Data Products observingstrategy	1	190	September 8, 2026
Vera C. Rubin Observatory Scheduler Reports not updating since 2026-07-27 Support scheduler	3	255	September 3, 2026
RSP account approval Support	3	169	September 1, 2026
Unable to access website or query objects Lasair	2	196	August 31, 2026