Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Fink User support with the Fink Alert Broker (fink-broker.org). Data Preview 0 Ask questions and find information about Data Preview 0. UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3659	September 17, 2025
Trifid Lagoon Dust Correction CMD Issues Data Products dp2	2	74	August 12, 2026
Monster reference catalogue for DP2 LSSTCam calibration Support refcat , dp2	0	32	August 12, 2026
When will DP2 notebook tutorial 303 on galaxy shapes be released? Support	0	68	August 10, 2026
Issue with getting account approved Support	4	573	August 10, 2026
301.1. DP2 overview tutorial, cos(Dec) correction factor missing? Support	1	103	August 10, 2026
Need help to reactivate LSSTC slack Support	2	154	August 7, 2026
ALeRCE LSST stamp classifier tags quasars as variable stars ALeRCE	3	101	August 7, 2026
Issues with GetTemplateTask after EDP2 Support dp2	6	235	August 7, 2026
Help for old HeliolinC2 Support	4	195	August 7, 2026
ZTF alerts not in Lasair + sign up issue Lasair	2	184	August 7, 2026
Epochal images for DP2 source Data Products	5	257	August 6, 2026
Download multiple coadd tracts? Support	4	124	August 6, 2026
Saturation at the central region of galaxies in deep coadd images Data Products deep-coadd-image , edp2	4	115	August 6, 2026
Issues querying LSST SSOs through alerce_client ALeRCE	0	81	August 6, 2026
Querying for visit_detectors which overlap a given RA/Dec Data Products	1	90	August 6, 2026
Link to the Data Rights page automatically loads mid page Support	4	281	August 5, 2026
Linking ORCID to e-mail account on RSP Support rsp	2	102	August 5, 2026
Rubin coadds on Aladin Lite? Data Products	3	167	August 5, 2026
Are there red leaks? Data Products	3	191	August 5, 2026
Add some information about the template tier in the Rubin Scheduler to the Survey Strategy Website Support documentation	6	236	August 5, 2026
A number of visits survey property map Data Products dp2	2	151	August 5, 2026
RSP account activation Support	4	148	August 5, 2026
Issue with Registration Support	3	161	August 5, 2026
Guidance on bulk downloads Support	5	307	August 4, 2026
UK IDAC RSP test authentication and authorisation upgrade - 2nd attempt UK IDAC	0	66	August 4, 2026
Any plans for a storage-optimized release of the catalog light curves? Data Products	13	219	August 4, 2026
DALQueryError on a LEFT JOIN w/o spatial predicates Rubin Science Platform dp2	1	108	August 3, 2026
Survey property maps extension Data Products dp2	1	106	August 3, 2026
Activated Account not allowing me to access RSP Portal Rubin Science Platform	6	189	July 31, 2026