Support

Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). ALeRCE User support with the ALeRCE Alert Broker (alerce.science). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Fink User support with the Fink Alert Broker (fink-broker.org). Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3258	September 17, 2025
Are these track-like residuals expected in filtered Fink LSST alerts? Fink	4	103	April 12, 2026
Are comets in the alert stream? Support	5	287	April 11, 2026
Run Real Bogus Classifier (RBTransiNetTask) on RSP Rubin Science Platform	4	101	April 11, 2026
LSDB version for use in notebooks Support	4	120	April 10, 2026
Question regarding retrieving nongravitational acceleration parameters for Solar System objects Data Products solarsystem	5	191	April 9, 2026
Issue with onboarding "You do not have any current roles." Support	1	85	April 6, 2026
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	8	333	April 1, 2026
COmanage error during RSP signup Support	3	185	April 1, 2026
Issue with getting account approved Support	3	199	March 31, 2026
Query object not returning objects after March 10 Lasair	3	159	March 31, 2026
Updating RTN-011 for observing proposal calls Support	3	219	March 30, 2026
Need help logging into RSP Support	4	132	March 30, 2026
Releasing 3I/ATLAS FITS images/fits cutouts of 3I/ATLAS Data Products	4	343	March 28, 2026
Difficulty in completing registration in RSP Support	1	116	March 27, 2026
Linking login accounts for the RSP Rubin Science Platform	4	137	March 27, 2026
Missing Dataset on DRP re-run on a subset of data Data Products	0	119	March 26, 2026
Only Finding 3 dp1 Fields Data Products dp1	3	132	March 24, 2026
Adjusting skymap produced by makeDiscreteSkyMap.py Support	14	1383	March 21, 2026
API Token does not work Lasair	1	135	March 18, 2026
Possible issue with lite kafka stream Lasair	6	206	March 18, 2026
API Invalid when running pythin in google collab Lasair	1	138	March 18, 2026
Can APDB migration be parallelized for tables with tens of billions of rows? Support apdb	11	331	March 17, 2026
Prompt Product Database vs Alert Question Support	4	357	March 17, 2026
Extracting PSF for a single visits image at particular coordinates Support	2	198	March 15, 2026
How to do FGCM task in v24.0.0? Support	7	1707	March 13, 2026
Issue downloading LSST alert light curves from Lasair API Lasair	3	237	March 13, 2026
Adding VISTA near-IR bands to Monster Support refcat	4	289	March 12, 2026
IceCube neutrino alert maps in Lasair Lasair neutrino	2	242	March 11, 2026
Gen3 DECam Calibration Support calibration	2	188	March 10, 2026