Support

Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Fink User support with the Fink Alert Broker (fink-broker.org). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Data Preview 0 Ask questions and find information about Data Preview 0. Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	0	2500	August 6, 2015
Enrollment/Role Issue After Login – “You do not have any current roles” Support	3	32	July 13, 2025
User table error (table does not exist errno: 1146) Support	1	28	July 13, 2025
Mixed accounts - login issue Support	7	49	July 11, 2025
Timeout error with user table crossmatch Rubin Science Platform	20	179	July 11, 2025
RSP accounts for summer students Rubin Science Platform	1	30	July 10, 2025
RSP Portal Tutorials Rubin Science Platform	1	32	July 10, 2025
makeDirectWarp issue Support	3	59	July 10, 2025
Unable to create account for upcoming Data Academy Support	8	125	July 9, 2025
How long are Data Academy Videos going to say online? Support	3	70	July 9, 2025
Stuck in a loop when trying to log into data.lsst.cloud Support	9	76	July 9, 2025
DALQueryError: Query Error: ConnectTimeout Rubin Science Platform dp1	4	45	July 8, 2025
Issues with injected_finalVisitSummary on DRP-Prod pipeline Support	1	56	July 8, 2025
Jupyterlab not opening Support	7	121	July 8, 2025
Unable to login (stuck in loop) Support	3	33	July 8, 2025
Registration Issue Support	1	43	July 7, 2025
Problem with coverage map from catalog in the RSP firefly Support firefly , rsp , dp1	1	56	July 7, 2025
How to handle connection abortion for job.fetch_result().to_table() Rubin Science Platform	11	142	July 7, 2025
New RSP account not working yet Support	3	61	July 7, 2025
Unable to sign in Rubin Science Platform	1	47	July 7, 2025
Heads up: Monday 2025-07-07 most Rubin data inaccessible Support	0	54	July 4, 2025
Issues with Image Subtraction Support dp1	12	171	July 4, 2025
Making coadd of difference images Support imagedifference , coadd	4	268	July 4, 2025
Cross-matching external catalogs by coordinate Rubin Science Platform	8	152	July 3, 2025
Confusion about number of psfFlux values in r band in ForcedSourceOnDiaObject verus r_psfFluxNdata in DiaObject Rubin Science Platform	3	63	July 3, 2025
Planned upgrades for Weds 9th July UK IDAC	0	51	July 3, 2025
DALQueryError: Query Error: Qserv request failed: error: Support dp1	8	114	July 3, 2025
Transforming TESS fluxes to LSST fluxes Support	8	323	July 2, 2025
URL to access images via SIA Data Products	4	65	July 2, 2025
Is star/galaxy/QSO separation available in the DP1 Object table? Data Products	2	55	July 2, 2025