Support

ALeRCE User support with the ALeRCE Alert Broker (alerce.science). Lasair User support with the Lasair Alert Broker (lasair.roe.ac.uk). Data Preview 0 Ask questions and find information about Data Preview 0. UK IDAC User support for the UK IDAC (rsp.lsst.ac.uk). Data Products Ask science questions about released or future LSST data products. Questions will be monitored by Rubin Observatory staff and answered in a timely fashion. Fink User support with the Fink Alert Broker (fink-broker.org). Rubin Science Platform Talk about the Rubin Science Platform with other astronomers and get help from Rubin Observatory staff. Camera For questions and information about the LSST Camera.

Topic	Replies	Views	Activity
About the Support category Support	1	3274	September 17, 2025
ALeRCE LSST services maintenance on April 16th 2026 ALeRCE	1	93	April 16, 2026
On-sky locations of Pre-LSST observations Data Products early-science	8	204	April 16, 2026
Fink_datatransfer is not downloading data Support fink	2	91	April 16, 2026
Size of "apFlux" from the Prompt processing DIASource table Data Products dpdd	1	65	April 16, 2026
Updating Kafka stream to include full alert Lasair	3	71	April 16, 2026
Qserv TAP on UK RSP downtime - 11am 16th April UK IDAC	1	52	April 16, 2026
Difference between `objects_ext.r_psfFluxNdata` and `objects.nrSources` Lasair	1	55	April 16, 2026
Updating RTN-011 for observing proposal calls Support	6	291	April 15, 2026
Are these track-like residuals expected in filtered Fink LSST alerts? Fink	5	203	April 14, 2026
Can the general public get access to the rubin data Support	1	98	April 14, 2026
Are comets in the alert stream? Support	5	332	April 11, 2026
Run Real Bogus Classifier (RBTransiNetTask) on RSP Rubin Science Platform	4	132	April 11, 2026
LSDB version for use in notebooks Support	4	160	April 10, 2026
Question regarding retrieving nongravitational acceleration parameters for Solar System objects Data Products solarsystem	5	228	April 9, 2026
Issue with onboarding "You do not have any current roles." Support	1	108	April 6, 2026
Adding information about year 1 baseline statistics to the survey strategy website Support survey-strategy	8	359	April 1, 2026
COmanage error during RSP signup Support	3	205	April 1, 2026
Issue with getting account approved Support	3	221	March 31, 2026
Query object not returning objects after March 10 Lasair	3	178	March 31, 2026
Need help logging into RSP Support	4	150	March 30, 2026
Releasing 3I/ATLAS FITS images/fits cutouts of 3I/ATLAS Data Products	4	377	March 28, 2026
Difficulty in completing registration in RSP Support	1	134	March 27, 2026
Linking login accounts for the RSP Rubin Science Platform	4	163	March 27, 2026
Missing Dataset on DRP re-run on a subset of data Data Products	0	137	March 26, 2026
Only Finding 3 dp1 Fields Data Products dp1	3	151	March 24, 2026
Adjusting skymap produced by makeDiscreteSkyMap.py Support	14	1395	March 21, 2026
API Token does not work Lasair	1	150	March 18, 2026
Possible issue with lite kafka stream Lasair	6	223	March 18, 2026
API Invalid when running pythin in google collab Lasair	1	154	March 18, 2026